Q: How are zipper quality claims settled after delivery?
Settlement of a zipper claim usually follows one of four routes: replacement of the defective pieces, a credit note, a price adjustment on the next order, or a joint investigation before any decision. The route depends on whether the cause is confirmed and whether the defect is in the zipper or in the garment process. A common rule is that a confirmed material or workmanship defect is replaced or credited, while damage caused by the garment wash, the sewing needle or the pressing is not. Ask for the basis of the count: the number of pieces returned, the number inspected, or the number in the affected cartons. Agree who pays the freight for the return. For a recurring issue, ask for a corrective action report and a change in the process, because a credit alone does not fix the line. Put the settlement in a debit or credit note that refers to the original invoice, and close the claim in writing.